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How to Video Call Your Grandkids: A Step-by-Step Guide for Canadians

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Grandparent video calling with family on tablet

Stay Connected with Your Family — No Matter the Distance

Video calling is one of the best ways to see your grandchildren, catch up with old friends, or stay close with family who live far away. If you've never made a video call before, don't worry — it's easier than you might think. This guide will walk you through everything you need, step by step.

What You'll Need

Before you start, make sure you have:

  • A smartphone, tablet, or computer with a camera
  • A stable internet connection (Wi-Fi is best)
  • The person you want to call must have the same app installed

Option 1: FaceTime (iPhone and iPad Only)

If you and your grandkids both have Apple devices, FaceTime is the simplest option — it's already built in.

  1. Open the FaceTime app on your iPhone or iPad
  2. Tap the + button in the top right corner
  3. Type your grandchild's name or phone number
  4. Tap the Video button (the camera icon) to start the call
  5. Wait for them to answer — you'll see yourself on screen until they pick up

Tip: If the call doesn't go through, make sure the other person has FaceTime enabled in their Settings.

Option 2: WhatsApp (Works on All Phones)

WhatsApp is free and works on both iPhone and Android. It's one of the most popular ways to video call in Canada.

  1. Download WhatsApp from the App Store (iPhone) or Google Play Store (Android)
  2. Open WhatsApp and follow the setup instructions (you'll need your phone number)
  3. Start a chat with the person you want to call
  4. Tap the video camera icon in the top right corner of the chat
  5. The call will start ringing on their end

Tip: Both people need WhatsApp installed and each other's phone number saved in their contacts.

Option 3: Zoom (Great for Group Calls)

Zoom is perfect when you want to talk to several family members at the same time — like a virtual family dinner.

  1. Download Zoom from your app store or visit zoom.us on your computer
  2. Create a free account using your email address
  3. Tap New Meeting to start a call, or tap Join if someone sent you a meeting link
  4. Share the meeting link with your family by copying it and sending it in a text or email
  5. Up to 40 minutes free for group calls (unlimited for one-on-one)

Option 4: Google Meet (No App Needed on Computer)

If you have a Gmail account, Google Meet is already available to you.

  1. Go to meet.google.com on your computer, or download the Google Meet app
  2. Click New Meeting or enter a code someone shared with you
  3. Allow access to your camera and microphone when prompted
  4. Share the meeting link with your family

Troubleshooting Common Problems

  • Can't hear the other person: Check that the volume is turned up and you're not on mute. Look for the microphone icon — if it has a line through it, tap it to unmute.
  • They can't hear you: Make sure you gave the app permission to use your microphone. Go to Settings then Privacy then Microphone and make sure the app is enabled.
  • Picture is blurry or frozen: This usually means your internet connection is weak. Try moving closer to your Wi-Fi router, or ask others in the house to stop downloading large files.
  • Screen is dark: Make sure you're in a well-lit room. The camera needs light to show a clear picture. Sit facing a window or lamp.

Safety Tips

  • Only answer video calls from people you know
  • Never share meeting links publicly (on Facebook, for example)
  • If you receive an unexpected video call from a stranger, decline it
  • You can always hang up by tapping the red phone icon

You've Got This!

Video calling might feel strange the first time, but most people get comfortable after just one or two calls. Your grandkids will be thrilled to see your face — and you'll feel the same when you see theirs. Start with a short 5-minute call and work your way up. Happy calling!